HR BUSINESS PARTNER

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role

As an HR Business Partner in Webhelp, you'll be part of a Passionate Game Changers team. You will be involved in a wide range of HR activities that will include supporting day-to-day operational needs & requests, promoting employee development, and updating and adjusting HR policies and practices according to the needs of the organization/project.

As an HR Business Partner, you will:

·        Act as a link with operations to enhance engagement and satisfaction of employees.

·        Support all HR-related inquiries or requests with the support of the HR Admin team. 

·        Oversee contract management, renewals, compensation, and benefits.

·        Coordinate the welcoming & onboarding of new employees.

·        Act as a point of contact for all employees and be a 360-degree advisor/consultant for all stakeholders. 

·        Analyze Turnover, Absenteeism, and Performance KPIs to provide info & develop action plans.

·        Follow up and support on assessments center, as part of our Talent Management program

·        Work alongside with recruitment team to calibrate profiles and identify potential candidates for internal mobilities

·        Provide support on-site, alongside projects' management teams, and act as an HR consultant for operational topics

·        A to Z support on employee lifecycle, from onboarding to management of resignation processes

We are looking for

·        Fluent in English or French (minimum level C1)

·        Another European Language is a plus

·        Human Resources Degree or Experience in Contact Center World in Management Roles

·        Strong organization, communication, and Problem-solving skills

·        Knowledge of HR processes (assessments, interviews, resignations)

·        Knowledge of HR Labor Law

We offer you

·        Competitive wages (14 monthly payments per year)

·        Performance bonus

·        Meal allowance paid in voucher card (net)

·        Transportation allowance

·        Full-time schedule from Monday to Friday

·        Continuous training and professional development

·        Health Insurance with a dental plan (after 6 months contract)

·        Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program 

Life at our company

·        We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!

·        Work with adventurous people from over 20 nationalities

·       Benefit from our modern amenities, an on-site doctor and psychologist, many discounts in local businesses, company events, and much more!

·        We promote inter-company mobility to work at any of our sites around the world

·        New and modern office located where the action is: Lisbon - Portugal

·        Workplace: Lisbon, Portugal; Hybrid Model

Ready to take up the challenge?

Join our team and show off your talent! 

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Apply here https://bit.ly/3Nhgm3g or send an email to job.lisbon@webhelp.com