Customer Support - American Streaming - Multilengual - WFH

Work From Home base in Portugal!

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.

Your project belongs to a multinational American company leader in the mass media and entertainment industry.

As a Customer Experience Advisor, you will:

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regards to software functionality
• Provide technical support and troubleshoot of system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

We are looking for:

• Proficient in some of these language: Italian, French or Spanish (C2)
• Fluency in English (B2)
• Passionate about entertainment and media enterprise
• Excellent communication skills coupled with empathy, team spirit and customer-oriented
• Familiarity with digital streaming services and devices
• Have a positive and can-do attitude
• Previous experience in Customer Service is highly valued
• For non-EU residents, it is mandatory to have a valid work permit.

We offer you:

• Competitive wages (14 monthly payments per year)
• Meal allowance paid in voucher card (net)
• Performance bonus
• Health insurance with a dental plan (after 6 months contract)
• Work From Home based in Portugal

Life at our company:

• We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
• Work with a diverse environment with people from over 58 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
• We promote inter-company mobility to work at any of our sites around the world

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Apply here  https://bit.ly/3vQXX6x or send an email to job.lisbon@pt.webhelp.com