German Customer Service Representative – Majorel Portugal

Job Description

Jumpstart your career with Majorel Portugal and join us in creating an amazing customer experience for our clients.If your daily workflow consists of attention to detail, focus on results and being an absolute team player, then we should meet up and discuss our customer service positions! Join our team and have a pick at what happens!Majorel is a leading multinational company in customer service. We have more than 82,000+ professionals in 45 countries around the world; a skilled #OneTeam able to design and offer flexible solutions in more than 60 languages that makes a difference for clients of some of the most renowned companies in the market. To know more about Majorel, we would like to invite you to visit our website www.majorel.com.

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through inbound calls, e-mail and chat.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements

• Native or Proficient German and fluent English (minimum level C1)
• Excellent communication skills, empathy, and team spirit
• Previous experience in Customer Service is a plus
• Attention to detail – understand that it is the small details that can make the biggest difference.
• Prove you can work and make decisions with minimal supervision
• Feel passionate about customer experience

What we offer

• Competitive salary and benefits conditions.
• Career development plan with internal opportunities.
• Private health insurance from the first day of contract
• Employee recognition based on seniority.
• Wellbeing programs and benefits as an Employee Assistance Program with psychological, legal, financial/fiscal, and psychosocial support and a Sports Club with several sports types with outdoor, indoor and online classes.
• Partnerships/discounts
• Engagement initiatives and year-round events and fun competitions.
• Excellent reputation as responsible employer
• Modern work environment at an attractive location in Lisbon center with excellent public transport connections
• An international environment engaging people from different nationalities and cultures

Equal Opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking