Team Leader - Norwegian Speaker -

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.

Your future project is widely recognized as the “world’s best search engine” because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a Team Leader, you will:

• Supervise, monitoring and develop a team of Customer Advisors.
• Closely monitor the SLA’s and KPI’s of the project.
• Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
• Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
• Create an inspiring team environment with an open communication culture
• Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

We are looking for:

• Proficiency in Norwegian (C1/C2)
• Fluency in English (B2/C1)
• At least on 1 year of previous experience in Team Management (mandatory)
• In-depth knowledge of performance metrics (KPI’s)
• Good IT skills, especially on MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• For non-EU residents, it is mandatory to have a valid work permit.

We offer you:

• Competitive wages (14 monthly payments per year) with performance bonus
• Transportation allowance
• Meal allowance voucher
• Health insurance (after 6 months contract)
• Possible flexible hours after some tenure
• Investment in training and personal development
• Opportunity to professionally grow inside the company
• Relocation package: shared accommodation and flight reimbursement
• Possibility to do Work from Home based in Lisbon

Life at our company:

• We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
• Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern office located where the action is: Parque das Nações, Oriente (Lisbon)

Ready to take up the challenge?

Join our team and show off your talent!

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Apply here https://bit.ly/3EzNPmr or send an email to job.lisbon@pt.webhelp.com