Team Leader – French, German or Nordic Speakers -

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service. 

  As a Team Leader, you will:

• Supervise, monitor, and develop a team of Customer Advisors.
• Closely monitor the SLAs and KPIs of the project.
• Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.
• Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
• Create an inspiring team environment with an open communication culture
• Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress in different job positions.

We are looking for:

• Proficient in French, German or Nordic (C1/C2)
• Fluency in English (B2)
• At least on 1 year of previous experience in Team Management (mandatory)
• In-depth knowledge of performance metrics (KPIs)
• Good IT skills, especially in MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• For non-EU residents, it is mandatory to have a valid work permit.

We offer you:

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal Allowance paid in voucher card
• Health insurance with a dental plan (after 6 months of the contract) 
• Investment in training and personal development
• Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program 

Life at our company:

• We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
• Work in a diverse environment with people from over 58 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free language courses, doctor on-site & remote, mental health check and appointments, and diverse company events.
• We promote inter-company mobility to work at any of our sites around the world.

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Apply here or send an email to job.lisbon@pt.webhelp.com