Swedish Customer Support Representative – Majorel Lisbon

Job Description

Jumpstart your career with Majorel Portugal and join us in creating an amazing customer experience for our clients. If your daily workflow consists of attention to detail, focus on results and being an absolute team player, then we should meet up and discuss our customer service positions! Join our team and have a pick at what happens! Majorel is a leading multinational company in customer service. We have more than 78,000 professionals in 44 countries around the world; a skilled #OneTeam able to design and offer flexible solutions in more than 60 languages that make a difference for clients of some of the most renowned companies in the market. To learn more about Majorel, we would like to invite you to visit our website www.majorel.com.

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements

• Native or Proficient Swedish and fluent English (minimum level C1)
• Excellent communication skills, empathy and team spirit
• Previous experience in Customer Service is a plus
• Attention to detail – understand that it is the small details that can make the biggest difference.
• Prove you can work and make decisions with minimal supervision
• Feel passionate about customer experience

What we offer

• Competitive wages (14 monthly payments per year)
• Health Insurance from the first day of contract
• Relocation Package (Flight reimbursement, financial support for accommodation)
• Performance Bonussus
• Meal allowance in voucher card (net)
• Flexible schedules
• Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions
• Feel Good Community – Integrated solutions to building a better and to motivate and surprise teams in their day to day, tailored wellness and psychological support
• Career progression and possibilities for an International career
• Refer a friend program, amongst others
• Modern work environment at an attractive location with excellent public transport connections
• Work/Live in Lisbon, one of the great places to live and work

You know… Opportunities do not happen. We create them together at Majorel Portugal!

Working Time

Full-time

Equal Opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking